FAQ
Frequently Asked Questions (FAQ)
1. Orders & Payments
What payment methods do you accept?
We accept all major credit and debit cards (Visa, Mastercard, American Express, Discover), and PayPal for secure transactions.
Can I modify or cancel my order after placing it?
Orders can only be modified or canceled within 24 hours after purchase. Please contact us immediately at contact@atlasweaves.com if you need any changes.
2. Shipping & Delivery
Where do you ship from?
All our products are shipped directly from Morocco.
What shipping carriers do you use?
We primarily ship with FedEx, but we may use other trusted carriers depending on the destination.
How long does shipping take?
- Processing time: 2-3 business days
- Delivery time: 5-10 business days (depending on your location)
- A tracking number will be provided once your order is shipped.
Do you ship worldwide?
Yes! We offer worldwide shipping with tracking.
Will I have to pay customs duties or import taxes?
Customers are responsible for any customs duties or taxes imposed by their country. We recommend checking with your local customs office for more details.
3. Returns & Refunds
What is your return policy?
We accept returns within 30 days of delivery. Items must be unused and in their original condition.
Who pays for return shipping?
Customers are responsible for return shipping costs. We recommend using a trackable shipping service to ensure safe delivery.
How long does it take to receive a refund?
Once we receive and inspect the returned item, we will process the refund within 7 business days to your original payment method.
4. Product Information
Are your rugs and poufs handmade?
Yes! All our products are handmade by skilled Moroccan artisans, using traditional weaving techniques.
How do I care for my rug?
- Vacuum regularly on a low setting.
- Spot clean with mild soap and water.
- Avoid using harsh chemicals.
5. Contact & Support
How can I contact you?
You can reach us via:
📧 Email: contact@atlasweaves.com
📞 Phone: +44 2563 00526
💬 Live Chat: Click the chat icon on our website for real-time support.
Still have questions? Feel free to contact us anytime!